MakemyTrip customer faces booking disaster after 720 km drive

Sringeri, Karnataka:  Y Ravi, a regular platinum customer of MakemyTrip, faced a serious problem after a long 720-kilometre drive from Hyderabad to Sringeri. He expected to have six rooms booked in advance, but the travel agency confirmed only two rooms.

After a 13-hour journey with five friends,  Ravi was unhappy to find out that the Dhruvanish Grand Hotel in Sringeri only had two rooms reserved. When he contacted MakemyTrip’s customer care,  Vishal’s representative refused to issue a refund. Instead, he offered to find them a different hotel.

Ravi tried several times to get a refund so they could make their own plans, but Vishal disagreed. As a result, Ravi and his friends had to stay in one room with four beds. Because they arrived late, they struggled to fit in the cramped space, which ruined their travel experience.

As a loyal customer, Ravi felt let down by MakemyTrip. He said a travel agency of this size should not have such service problems. This incident raises concerns about the reliability of online travel bookings and shows the need for better customer support.

As online travel platforms grow, issues like this highlight the need for accountability in the booking industry. Customers want smooth experiences, especially after long trips, and mistakes like this can harm the reputation of even well-known travel agencies.

This correspondent tried to get MakemyTrip’s version but did not receive any response.